Terms of Service

These terms are the agreement between you and us for using the Friendzone website and app. Please read them; by creating an account or joining the waitlist you agree to them. Our privacy policy explains how we handle personal data and is part of this agreement.

1. Who we are

Friendzone is provided by Instauratio Ltd, a company registered in England and Wales under company number 16290185, with its registered office at 66 Paul Street, London EC2A 4NA, United Kingdom. You can reach us at [email protected]. “We”, “us” and “our” mean Instauratio Ltd. “You” means the person using Friendzone.

2. Who can use Friendzone

You must be at least 18 years old and able to enter into a binding contract. Friendzone is designed for use in the United Kingdom; it may not work, or may not be lawful to use, elsewhere.

3. The closed beta

Friendzone is in a closed beta. That means:

• Access is by invitation. Joining the waitlist does not guarantee an invite, and we may limit numbers or close the beta at any time.
• Things will change and some things will break. Features may be added, altered or removed, and we may reset or delete data with reasonable notice.
• We would love your feedback. Anything you tell us about the product you allow us to use freely, without payment or credit, though we will never use it to identify you publicly.

Where these terms refer to a subscription, that applies once billing is switched on; we will tell you before that happens.

4. What Friendzone does

Friendzone helps you arrange time with your friends. The app includes an assistant that, on your instruction, contacts the friends you choose by text message to arrange a plan. You make any booking yourself. The assistant never pretends to be you or to be a person, and it never markets to your friends.

The assistant is software and it can be wrong. It may misread a reply, suggest a venue that has closed, or get a time wrong. Check the plan before you book, and treat what it tells you as a helpful draft rather than a guarantee. Section 11 says more about our responsibility for this.

5. Your friends

Your friends do not need the app. They take part over SMS as guests, and we contact them only because you asked us to. In return you promise that:

• You will only add people who would welcome a message from you and would not mind an assistant arranging things on your behalf.
• You have the right to give us their name and phone number.
• You will not use Friendzone to contact anyone who has asked you not to, to harass anyone, or to send anything unlawful.

Any guest can stop all messages by replying STOP, and we will honour that even if you add them again. Our obligations to guests are set out in the privacy policy.

6. Your account

You sign in with your Google or Apple account. You are responsible for keeping that account secure and for everything done through your Friendzone account. Tell us straight away if you think someone else has used it. You may have one account, and you may not share it or transfer it to someone else.

You can delete your account at any time from the app. We will delete your data as described in the privacy policy.

7. Subscriptions and payment

Friendzone is sold as a subscription. There are no per-use charges, and no money changes hands between you and your friends through Friendzone.

• Prices, and any free allowance, are shown in the app and in the store before you buy. If we offer something free, the app describes what it covers at the time.
• Billing is by Apple or Google. Subscriptions are bought through the App Store or Google Play, charged to the payment method on that account, and renew automatically each month until you cancel. Prices are shown in the store before you buy.
• Cancel any time in your App Store or Google Play subscription settings. You keep access until the end of the period you have paid for. Deleting the app does not cancel a subscription.
• Refunds are handled by Apple or Google under their policies, since they take the payment. This does not affect your legal rights, including your rights under the Consumer Rights Act 2015 if the service is not as described.
• Price changes. If we change the price, we will give you at least 30 days’ notice through the store or the app, and the new price applies from your next renewal after that. If you do not want to pay it, cancel before then.

You may be asked to accept Apple’s or Google’s own terms when you subscribe; those govern the payment itself.

8. Acceptable use

You must not:

• use Friendzone for anything unlawful, or to arrange anything unlawful;
• use it to harass, threaten, deceive or spam anyone, including your guests;
• add people’s details without the right to do so, or add anyone under 18;
• try to get the assistant to act outside its purpose, to impersonate anyone, or to send content it would not normally send;
• interfere with or overload the service, probe it for weaknesses, or access it by any means other than the app and website we provide;
• copy, resell or build a competing service from any part of Friendzone, or scrape data from it.

We may suspend or close an account that breaks these rules, and we will tell you why unless the law prevents it.

9. Venues and bookings

The assistant suggests venues using information from third parties such as Google. Opening hours, availability, prices and other details may be wrong or out of date. Any booking you make is a contract between you and the venue; we are not a party to it and are not responsible for the venue, its service, or its cancellation terms. “Booked” in the app means you have told us it is booked.

10. Your content and our rights

Everything you put into Friendzone (your friends, your plans, your messages) stays yours. You give us a licence to store, process and transmit it to the extent needed to run the service for you, including sending messages to your guests on your behalf and passing plan details to the AI service we use. That licence ends when you delete your data, except for copies in backups, which are overwritten in due course.

Friendzone itself, including the app, the website, the assistant, our name and logo, belongs to us or our licensors. These terms do not give you any right to them except to use the service as intended.

11. Our responsibility to you

We will provide Friendzone with reasonable care and skill, and if we do not, you have rights under the Consumer Rights Act 2015 that nothing in these terms takes away.

Beyond that, because Friendzone is a low-cost consumer service in beta:

• We are not responsible for a plan not happening, for a friend not replying, for a venue being closed or fully booked, or for a plan the assistant got wrong that you did not check before acting on it.
• We are not responsible for losses that were not a foreseeable result of our breaking these terms, for business losses, or for losses caused by events outside our reasonable control.
• Our total liability to you for anything arising from the service in any 12 months is limited to the amount you paid us in that period, or £50 if you paid nothing.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not let us limit.

12. Availability and changes

We aim to keep Friendzone running but do not promise it will always be available or error-free, especially during the beta. We may change the service, and we may change these terms. If a change to these terms is significant we will tell you in the app at least 14 days before it takes effect; if you carry on using Friendzone after that, the new terms apply. If you do not agree, you can delete your account.

13. Ending this agreement

You can stop using Friendzone and delete your account at any time. We can suspend or end your access if you break these terms, if we must for legal reasons, or if we shut the service down, in which case we will give you as much notice as we reasonably can and refund any part of a subscription you have paid for but not received.

14. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If you live in Scotland or Northern Ireland you may also bring a claim in your local courts, and you keep the protection of any mandatory consumer law where you live.

If any part of these terms is found to be invalid, the rest still applies. If we do not enforce something straight away, we can still do so later.

15. Contact

Instauratio Ltd, 66 Paul Street, London EC2A 4NA, United Kingdom. Email: [email protected]